Concurrent Session 4C
Tracks
Meeting Room 3
Friday, October 6, 2023 |
10:50 AM - 12:30 PM |
Meeting Room 3 |
Details
Session chair: Alannah Cooper
Speaker
Professor Julia Morphet
Head Of School
Monash University
Stress, coping and intention to leave: Baseline findings of a national longitudinal study of the Australian emergency department workforce
10:50 AM - 11:10 AMAbstract
Background: With emergency departments (EDs) experiencing increasing demands, occupational stress worsens for clinicians, adding to the staffing crisis. EDs incur huge costs due to turnover, yet research internationally has largely been limited to single-point analyses of individual EDs.
Aims: The objectives are to establish a national perspective on the context, cause and impact of chronic work demands and acute stressors on the health and performance of ED nurses and doctors over time using an ED-tailored Job Demands-Resources Model.
Methods: Representing part 1 of a planned 4-wave panel design, the present study is a cross-sectional exploration, using a self-report survey distributed by national emergency nursing and medical colleges between December 2022 to February 2023. The survey consisted of validated measures of coping, demands, control, recovery, leadership, support, burnout, engagement, intentions to leave, ED-related stressors and other items.
Results: Approximately 50% of the 431 participants indicated an intention to leave within the next 12 months. Compared to doctors, nurses scored significantly higher on intentions to leave, burnout, emotional dissonance and ED-specific stressors e.g., difficult presentations. Hierarchical Regression Analyses suggest key job resources (control, executive management, social support) and demands (psychological strain, ED stressors, emotional dissonance) influence engagement, burnout and intentions to leave. The majority of respondents (57%) were based in Queensland, New South Wales, and Victoria.
Conclusion: Clinician wellbeing is multi-faceted and is impacted by individual differences, occupational stressors, and organisational design. Contemporary organisational interventions and leadership supports are needed to improve workforce retention and reduce costs.
Aims: The objectives are to establish a national perspective on the context, cause and impact of chronic work demands and acute stressors on the health and performance of ED nurses and doctors over time using an ED-tailored Job Demands-Resources Model.
Methods: Representing part 1 of a planned 4-wave panel design, the present study is a cross-sectional exploration, using a self-report survey distributed by national emergency nursing and medical colleges between December 2022 to February 2023. The survey consisted of validated measures of coping, demands, control, recovery, leadership, support, burnout, engagement, intentions to leave, ED-related stressors and other items.
Results: Approximately 50% of the 431 participants indicated an intention to leave within the next 12 months. Compared to doctors, nurses scored significantly higher on intentions to leave, burnout, emotional dissonance and ED-specific stressors e.g., difficult presentations. Hierarchical Regression Analyses suggest key job resources (control, executive management, social support) and demands (psychological strain, ED stressors, emotional dissonance) influence engagement, burnout and intentions to leave. The majority of respondents (57%) were based in Queensland, New South Wales, and Victoria.
Conclusion: Clinician wellbeing is multi-faceted and is impacted by individual differences, occupational stressors, and organisational design. Contemporary organisational interventions and leadership supports are needed to improve workforce retention and reduce costs.
Biography
Julia has held leadership roles in emergency nursing for more than a decade, and is the Immediate Past President of the College of Emergency Nursing Australasia (CENA). Her career work and outcomes integrate her leadership and expertise in emergency nursing and in education, and both inform her research, focused on health workforce (preparation for practice, transition to practice); and the patient experience in the emergency department. She has had >100 research papers published in peer-reviewed journals, and has supervised >25 research students to completion. In 2021, Julia was awarded the Julie Finucane OAM Medal for Leadership in Emergency Nursing, the highest honour of the College of Emergency Nursing Australasia, bestowed upon an emergency nurse who demonstrates an outstanding commitment to the leadership of the profession and discipline of emergency nursing.
Mrs Emma Saddington
Nurse Manager
The Alfred Hospital
Nurse Retention Study- Co design and collboration creates sustained impacts
11:10 AM - 11:30 AMAbstract
Background/Introduction:
Nursing workforce challenges have hit a critical level with associated staff shortages, dwindling available skilled senior staff and reduced retention rates nationally and internationally.
Aim/Purpose:
To develop an organisational intervention to increase emergency nursing staff retention based on a framework that incorporates the job demands-control-support model and adaptive leadership behaviours
Methods/Intervention/Activity:
Mixed methods incorporating a survey with validated measures (The Health and Safety Executive’s Management Standards Work-Related Stress Indicator Tool (HSE) and Practice Environment Scale of the Nursing Work Index (PES)) and questions about intention to leave or reduce hours. Nurse leader Workshop 1 activities included leadership presentations, focus groups and the MoSCoW prioritisation activity. Nurse leader Workshop 2 included data presentations from the survey and workshop 1 followed by co-design of the ideal nurse leader role using lego as serious play.
Results/Outcome:
Almost 40% of nurses were thinking about or planning to leave. Nurses indicated that they had a clear roles and responsibilities but struggled with workplace demands, lack of control and visibility of nursing staff in hospital affairs. The key priorities for change from workshop 1 and 2 were promoting teamwork and connection, senior staffing for each shift, reorienting to quality care post COVID, mentoring and support for junior staff and clear career pathways.
Conclusion/Recommendations:
Adopting a co-design approach to enable nurse leaders to identify the problems underpinning nurse retention and create solutions has led to the identification of a number of recommendations ranging from building competence in the workforce, and creating connection.
Nursing workforce challenges have hit a critical level with associated staff shortages, dwindling available skilled senior staff and reduced retention rates nationally and internationally.
Aim/Purpose:
To develop an organisational intervention to increase emergency nursing staff retention based on a framework that incorporates the job demands-control-support model and adaptive leadership behaviours
Methods/Intervention/Activity:
Mixed methods incorporating a survey with validated measures (The Health and Safety Executive’s Management Standards Work-Related Stress Indicator Tool (HSE) and Practice Environment Scale of the Nursing Work Index (PES)) and questions about intention to leave or reduce hours. Nurse leader Workshop 1 activities included leadership presentations, focus groups and the MoSCoW prioritisation activity. Nurse leader Workshop 2 included data presentations from the survey and workshop 1 followed by co-design of the ideal nurse leader role using lego as serious play.
Results/Outcome:
Almost 40% of nurses were thinking about or planning to leave. Nurses indicated that they had a clear roles and responsibilities but struggled with workplace demands, lack of control and visibility of nursing staff in hospital affairs. The key priorities for change from workshop 1 and 2 were promoting teamwork and connection, senior staffing for each shift, reorienting to quality care post COVID, mentoring and support for junior staff and clear career pathways.
Conclusion/Recommendations:
Adopting a co-design approach to enable nurse leaders to identify the problems underpinning nurse retention and create solutions has led to the identification of a number of recommendations ranging from building competence in the workforce, and creating connection.
Biography
Emma is a critical care trained registered nurse. Having completed her Masters in Nursing (Emergency Care), Masters of Public Health/Masters and Masters Health Administration, Emma is a strong advocate for emergency nursing and global emergency care; particularly in workforce development and sustainability. Emma has worked with in the private and public sectors including specialised work in Emergency, Burns, Plastics and ENT. Emma is now the Nurse Unit Manager of Sandringham Emergency Department. Emma is passionate about growing and evolving the future of nursing and its workforce, and places great emphasis on succession planning and the development of the nursing profession. In addition to her nursing and healthcare career, Emma is a Director of an NGO: ‘Children of Cambodia’, which helps promote, deliver and build growth and sustainability in primary education in rural and regional communities in Siem Reap, Cambodia
Ms Claire Murphy
Territory Manager
Axis Health
Bonus Session by Axis Health: AxisHealth – an insight into some of our new innovative products that aim to improve and streamline the quality of care within our busy Emergency Departments
11:30 AM - 11:50 AMAbstract
As a solution-focused healthcare equipment provider, AxisHealth are proud to be launching some new innovative products that aim to improve and streamline the quality of care within our busy and complex Emergency Departments. We’ll be showcasing our EPC500 All Purpose Chair, the most advanced chair on the market. The EPC500 offers a whole range of benefits including increasing productivity and throughput and decreasing turnover times as well as reducing staff time and preventing staff injury involved in transferring patients during various phases of care. In addition to the EPC500, we will also touch on our new D Heart Portable ECG Machine, our Trio Computing Workstation and our Avalo Emergency Cart. Our healthcare solutions aim to combine innovative advancements with flexibility to meet the needs of clinical users today and into the future.
Biography
Claire recently joined our team at AxisHealth following 25 years in nursing across a variety of therapeutic areas and healthcare settings. Claire is very excited to be part of our AxisHealth family here in WA and utilize her many years of experience, understanding the complexities that you all face daily. Claire enjoys seeing the big picture and working together collaboratively to brainstorm solution focused outcomes for all in healthcare.
Ms Emma Sheath
National Sales Manager
AxisHealth
Bonus Session by Axis Health: AxisHealth – an insight into some of our new innovative products that aim to improve and streamline the quality of care within our busy Emergency Departments
11:30 AM - 11:50 AMBiography
Emma has worked at AxisHealth for 5 years having moved across from hospitality into healthcare. Emma’s 5 star hospitality background has enabled her to successfully transition into her current role, where she enjoys demonstrating her strong customer focus and business acumen through effective communication and a solution-finding approach.
Kristie Kentwell
Fisher & Paykel Healthcare
Bonus Session by Fisher & Paykel Healthcare: Novel Approach to Nasal High Flow using Asymmetrical Cannula
11:50 AM - 12:10 PMAbstract
This session would provide the delegates with an understanding of how an asymmetrical High Flow Nasal interface reduces minute ventilation and work of breathing in patients with mild-to-moderate hypoxemic respiratory failure supported with a conventional interface.
Biography
Kristie Kentwell has worked as a Registered Nurse in NSW for over ten years, predominantly working in Emergency and critical care services in a large Sydney hospital. Two years ago, Kristie joined the Respiratory and Acute Care team at Fisher & Paykel Healthcare, supporting clinicians in healthcare facilities across NSW. Kristie is passionate about holistic care, empowering clinicians, and bettering patient outcomes and experience in hospital
Anna Ballantyne
Buderim Private Hospital
The learnings and positive impact of introducing an emergency education model
12:10 PM - 12:30 PMAbstract
Background:
For the first five years of functioning, the Emergency Centre (EC) at Buderim Private Hospital (BPH) had no formal education model. BPH EC is the Sunshine Coast’s first private emergency department, the model of care previously relied on gracious but ad hoc input.
Aim:
In January 2023, a new education model was introduced - a Clinical Coach (providing educational skill, knowledge support) and a Clinical Nurse Educator (supporting professional development, building staff capability). This model works closely with unit leadership and hospital-wide education to ensure safe care delivery and grow a learning culture.
Methods:
While in early stages, the methods include a wide variety of activities and interventions including:
- Medical / Nursing / Education collaborative strategic planning
- Tailored education to department model / staff requests
- Staff clinical currency assessment
- MDT education days
- CN lead action groups for staff development
Results:
• 92% - improved access to more diverse education
• 92% - increased willingness to participate
• 68% - increased bedside nursing support
• 2% - negative feedback – access limitations
24/7 coverage Portacath access capability
Structured induction and progression pathways
Additional feedback:
• Emergency Manager - ‘staff retention has improved’.
• ‘Staff are full of praise for the difference you’ve made to everyone in EC’ Hospital Executive.
Conclusion:
Identified challenges include part time availability, understanding of roles and capacity to meet educational desire. However, it's been overwhelmingly positive as staff engagement and collaborative leadership drive has increased training compliance and continues to improve.
For the first five years of functioning, the Emergency Centre (EC) at Buderim Private Hospital (BPH) had no formal education model. BPH EC is the Sunshine Coast’s first private emergency department, the model of care previously relied on gracious but ad hoc input.
Aim:
In January 2023, a new education model was introduced - a Clinical Coach (providing educational skill, knowledge support) and a Clinical Nurse Educator (supporting professional development, building staff capability). This model works closely with unit leadership and hospital-wide education to ensure safe care delivery and grow a learning culture.
Methods:
While in early stages, the methods include a wide variety of activities and interventions including:
- Medical / Nursing / Education collaborative strategic planning
- Tailored education to department model / staff requests
- Staff clinical currency assessment
- MDT education days
- CN lead action groups for staff development
Results:
• 92% - improved access to more diverse education
• 92% - increased willingness to participate
• 68% - increased bedside nursing support
• 2% - negative feedback – access limitations
24/7 coverage Portacath access capability
Structured induction and progression pathways
Additional feedback:
• Emergency Manager - ‘staff retention has improved’.
• ‘Staff are full of praise for the difference you’ve made to everyone in EC’ Hospital Executive.
Conclusion:
Identified challenges include part time availability, understanding of roles and capacity to meet educational desire. However, it's been overwhelmingly positive as staff engagement and collaborative leadership drive has increased training compliance and continues to improve.
Biography
Anna Ballantyne is a clinical nurse educator in Buderim, Queensland with over 25 years of experience in rural, regional, and tertiary - adult, paediatric and mental health emergency, including retrieval nursing. Anna is an advocate for emergency and critical care nurses knowing firsthand the knowledge, skill, grace, and strength they exhibit everyday and how valuable this is to individuals and the community. Among her achievements are Queensland everyday heroes award, 2017 in recognition of her work towards bettering the care of patients with acute severe behaviour disturbance, design awards for the invention of the Rediroom© and a handful of published articles. You can read more about Anna in CENA’s ‘meet the member’ article.
Sarah Broughton
Clinical Coach
Buderim Private Hospital
The learnings and positive impact of introducing an emergency education model
12:10 PM - 12:30 PMAbstract
Background:
For the first five years of functioning, the Emergency Centre (EC) at Buderim Private Hospital (BPH) had no formal education model. BPH EC is the Sunshine Coast’s first private emergency department, the model of care previously relied on gracious but ad hoc input.
Aim:
In January 2023, a new education model was introduced - a Clinical Coach (providing educational skill, knowledge support) and a Clinical Nurse Educator (supporting professional development, building staff capability). This model works closely with unit leadership and hospital-wide education to ensure safe care delivery and grow a learning culture.
Methods:
While in early stages, the methods include a wide variety of activities and interventions including:
- Medical / Nursing / Education collaborative strategic planning
- Tailored education to department model / staff requests
- Staff clinical currency assessment
- MDT education days
- CN lead action groups for staff development
Results:
• 92% - improved access to more diverse education
• 92% - increased willingness to participate
• 68% - increased bedside nursing support
• 2% - negative feedback – access limitations
24/7 coverage Portacath access capability
Structured induction and progression pathways
Additional feedback:
• Emergency Manager - ‘staff retention has improved’.
• ‘Staff are full of praise for the difference you’ve made to everyone in EC’ Hospital Executive.
Conclusion:
Identified challenges include part time availability, understanding of roles and capacity to meet educational desire. However, it's been overwhelmingly positive as staff engagement and collaborative leadership drive has increased training compliance and continues to improve.
Biography
Sarah Broughton is a Clinical coach at Buderim Private Hospital in emergency and critical care. She has 10 years of experience in ICU, cardiac surgery and most recently, emergency. She has a passion for nursing education and held previous roles as clinical nurse specialist, cardiology nurse educator and education facilitator. She believes that every day is the perfect day for learning and that a constant curiosity and a willingness to make small positive changes are the best ways to incite big changes.
