Amy is a professional unicorn and owner of Veterinary Team Training. After working in general practice for many years, Amy found her passion in emergency medicine and went on to obtain her Veterinary Technician Specialist (VTS) in Emergency and Critical Care. She has held several board positions in the Academy of Veterinary Emergency & Critical Care Technicians & Nurses including president. She has published the award-winning and best-selling books “Oops, I Became a Manager” and “Oops, My Team is Toxic” both focused on creating happy veterinary teams. She lives in Massachusetts with her wonderful furry kids where you can find her eating chocolate, running in the woods, competing in agility, and diving in the ocean.