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Conflict is a dish best served cold

Tracks
Stream Three - Room E3
Friday, April 19, 2024
9:00 AM - 10:00 AM
Room E3

Overview

Cat Walker


Speaker

Agenda Item Image
Cat Walker
Managing Director • Veterinary & Health Practice Consultant • Mediator & Conflict Coach • Podcast Host X 2 • Keynote Speaker
Cat Walker Mediation And Consulting Services

Conflict is a dish best served cold

Abstract

Conflict is natural and if correctly managed can lead to personal growth. Learn to facilitate conversations so team members and client relationships can thrive.

Current popular management culture of solving issues “now” is fraught. The neuroscience of conflict biologically prevents us from engaging in rational and productive conversations in the heat of the moment. For this reason, when it comes to conflict you should always strike when the iron is cold. What are some of the tools and strategies that can be used to put a heated discussion on pause and come back to it when all parties have all of their resources?

When it is time to return to these conversations, what else can we learn from the neuroscience of communication and conflict? Explore how conflict affects the brain’s threat response, parasympathetic nervous system, and prefrontal cortex to understand the neurobiological point of view as to why we are having a certain response. As emotional creatures we have to feel relaxed and validated to engage the rational brain. Learn how to de-escalate and relax yourself and others to participate in constructive conflict.

Consider how neuroscience and self-awareness can help you to serve your conflict cold in three common types of conflict in veterinary settings; team conflict, inner conflict, and client conflict.

Biography

RVN, Cert IV VN, BA(Hons)(International Studies), LLB, Grad Dip (Legal Practice), NMAS Cat Walker is a highly engaging speaker with a wealth of experience in the veterinary sector. With a past life in performing arts, her skills as a keynote speaker shine through as she takes an audience through sessions with an interactive, approachable yet extremely professional style. As a Registered Veterinary Nurse with dual legal and mediation qualifications, a background in veterinary practice management and operations, including running a successful practice of her own and managing a team of 30+ at an emergency veterinary practice, Cat is acutely aware of the impact small changes can make on a practice and the way it operates. She has also seen first hand the impact issues can have if left “for later” - including patient care, staffing and wellbeing issues, regulatory guidelines, and systems. As the creator and host of two veterinary podcasts Cat has her finger on the pulse of matters affecting the veterinary industry on a global level, and the skills to critically analyse these with a proactive mindset. Cat uses her experience as a multidisciplinary mediator to work with practice owners, managers and their teams to provide objective advice and support so that they can understand, prioritise and confront issues before they result in resignations, loss of clients, negative feedback and ultimately devalue the practice. She currently holds an advisory role as Council Member on the Australian Veterinary Palliative Care Advisory Council and has previously held roles within the Veterinary Nurses Council of Australia on Editorial and State Division Committees. She is a Professional Member of the Resolution Institute.
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