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Mastering veterinary nursing consults: Effective communication and clinical excellence

Tracks
Stream Two - Eureka 2
Wednesday, March 19, 2025
4:00 PM - 5:00 PM
Eureka 2

Overview

Wendy Jarnet


Speaker

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Wendy Jarnet
The Free-range Vet Nurse

Mastering veterinary nursing consults: Effective communication and clinical excellence

Abstract

Introduction:
Veterinary nursing consults can be a valuable component of comprehensive pet care, offering opportunities for enhanced client education, preventive health, and follow-up care. This presentation aims to provide insights into implementing or expanding nursing consults within veterinary practices, highlighting various types of consults, effective implementation strategies, and communication techniques to ensure holistic pet care.

Presentation:
The session will begin by exploring different types of nursing consults that can be integrated into veterinary practice, including wellness checks, nutritional counseling, chronic disease management, post-operative care, and behavioral consultations. Each consult type will be discussed in terms of its objectives, procedures, and benefits to both patients and clients.

Next, we will outline strategies for implementing and expanding these consults, focusing on practical steps such as staff training, scheduling, documentation, and the use of standardised protocols. Emphasis will be placed on the importance of clear and consistent communication with both clients and the veterinary team to ensure the success of nursing consults. Techniques for effective client education and engagement will be covered, along with methods for fostering collaboration and support among staff members.

Outcomes:
By the end of the presentation, attendees will have:

- A comprehensive understanding of various types of veterinary nursing consults and their roles in pet care.
- Knowledge of practical strategies for implementing and expanding nursing consults within a veterinary practice.
- Enhanced skills in client communication and education, enabling them to provide clear and accurate information to pet owners.
- Insights into fostering effective communication and collaboration within the veterinary team to support the success of nursing consults.

Implication:
Implementing or expanding nursing consults can significantly enhance the quality of care provided to pets, clinic revenue, promoting preventive health and improving management of chronic conditions and allowing vet nurses to have a sense of autonomy in their skills. Effective communication with clients and staff is crucial to achieving these benefits. By integrating nursing consults into their practice, veterinary professionals can create a more comprehensive and holistic approach to pet care, ultimately leading to better health outcomes for patients and increased client satisfaction. This presentation will empower veterinary nurses to play a key role in advancing the standard of care in their practices.

Biography

Wendy Jarnet is a Registered Veterinary Nurse Specialist and Veterinary Technician Specialist in Small Animal Internal Medicine. She created The Free-range Vet Nurse and is a Senior Lecturer at Otago Polytech. Since 2008, Wendy has held various roles in veterinary practices across New Zealand as well as volunteered for desexing charities and vet clinics overseas. Awarded New Zealand Vet Nurse of the Year in 2015, she has published in the NZ Vet Nursing Journal and the UK Vet Nurse journal as well as presented at the NZVNA conference. Wendy holds numerous qualifications, including a VTS in Small Animal Internal Medicine, a Bachelor of Veterinary Nursing and a Diploma in Feline Nursing from ISFM, among others. Outside of work, she is a martial arts instructor and enjoys spending time with her family, traveling, and exploring new places.
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