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Consulting with Impact: Improving your confidence drives better outcomes

Tracks
Stream Two - Plaza P1 & P2
Friday, March 27, 2026
10:30 AM - 11:30 AM
Plaza P1 & P2

Overview

Nicola Lakeman


Speaker

Agenda Item Image
Nicola Lakeman
IVC Evidensia

Consulting with Impact: Improving your confidence drives better outcomes

Abstract

Undertaking nurse clinics and consults is an important aspect of veterinary nursing, whether you are the designated clinic nurse or not. Admit and discharge appointments are a form of nurse consulting, and the same skills are required. Good communication skills are needed in order to help improve client compliance/concordance and client education, and in turn help to improve animal welfare. Confidence is not something that can be learned like a set of rules; confidence is a state of mind. Positive thinking, practice, training, knowledge, and talking to other people are all useful ways to help improve or boost your confidence levels.
The session looks at what confidence is and how we can improve it. There is no hard and fast way to improve your confidence and no correct answer. By exploring the many different factors that affect confidence, we can look at ways to boost confidence.

Biography

Nicola works as the Nutrition Manager for IVC Evidensia. Nicola graduated from Hartpury College with an honours degree in Equine Science, and subsequently qualified as a veterinary nurse in 2002. Nicola has written for many veterinary publications and textbooks and is the editor of Aspinall’s Complete Textbook of Veterinary Nursing. Nicola is one of the Consultant Editors for The Veterinary Nurse. Nicola has won the BVNA / Blue Cross award for animal welfare, the SQP Veterinary Nurse of the Year, the SQP Nutritional Advisor of the Year and in 2024 the BSAVA Bruce Vivash Jones award presented annually by the BSAVA as the primary recognition for outstanding contributions to the advancement of small animal veterinary nursing. Nicola has recently gained her Master’s degree in Advanced Veterinary Nursing with Glasgow University.
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